BookXpert Private Limited
CIN: U74999AP2020PTC114231
GSTIN: 37AAICB9350M1Z4
Mobile: 9154650959
Email: bookxpertpvtltd2020@gmail.com
Privacy Policy
This Privacy Policy explains how BookXpert Private Limited collects, uses, stores, and protects customer information when users access our website, software services, and PhonePe payment gateway enabled transactions.
Information We Collect
- Name, mobile number, email address, billing details, and business information shared during registration or payment.
- Transaction information related to subscriptions, renewals, invoices, and payment confirmations.
- Technical information such as IP address, browser details, device information, and login activity for security and service improvement.
How We Use Information
- To process payments through PhonePe and confirm successful transactions.
- To provide subscriptions, support, billing communication, account access, and service updates.
- To maintain security, prevent fraud, resolve disputes, and comply with legal or regulatory requirements.
Information Sharing
We do not sell personal information. Information may be shared only with authorized payment, banking, compliance, hosting, and technology partners strictly for service delivery, legal obligations, or fraud prevention.
Data Security
We use reasonable administrative and technical safeguards to protect customer data. While we take due care, no online transmission or storage system can be guaranteed as completely secure.
Contact
For privacy-related questions, users may contact BookXpert Private Limited at 9154650959 or bookxpertpvtltd2020@gmail.com.
Terms and Conditions
These Terms and Conditions govern the use of the BookXpert Private Limited website, software platform, services, and online payments processed through PhonePe.
Service Usage
- Users must provide accurate registration, subscription, and payment information.
- Access is intended only for authorized users and lawful business use.
- Users are responsible for maintaining the confidentiality of their login credentials and account activity.
Payments
- All payments are processed through authorized payment gateway partners including PhonePe.
- Successful payment is subject to approval from the customer’s bank, UPI app, card issuer, or payment service provider.
- Subscription activation, renewal, or service continuation may depend on successful realization of payment.
Restrictions
- Users must not misuse the platform, attempt unauthorized access, disrupt services, or violate applicable laws.
- We reserve the right to suspend or terminate access in case of misuse, fraudulent activity, non-compliance, or legal requirement.
Liability
BookXpert Private Limited shall not be liable for delays or failures caused by banks, telecom operators, internet disruptions, third-party services, force majeure events, or user-side errors in payment details.
Jurisdiction
These terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the competent courts having authority over the registered operations of BookXpert Private Limited.
Refund Policy
This Refund Policy applies to payments made to BookXpert Private Limited through PhonePe and other approved payment methods for subscriptions, renewals, or related services.
General Refund Rule
Payments made for software subscriptions, renewals, implementation, support, or digital services are generally non-refundable once the service has been activated, delivered, or consumed.
Refund Eligibility
- Duplicate payment made for the same order or subscription.
- Payment deducted but service not activated due to verified technical failure attributable to our side.
- Amount charged in excess due to a demonstrable billing error.
Non-Refundable Cases
- Change of mind after successful payment and activation.
- Incorrect payment made due to user error in choosing a plan or entering details.
- Service interruption caused by internet, bank, PhonePe, device, or user-side issues outside our control.
Refund Process
Eligible refund requests should be raised with payment details, date, amount, transaction reference, and reason by contacting 9154650959 or bookxpertpvtltd2020@gmail.com. Approved refunds, where applicable, will be processed back to the original payment source within a reasonable business timeframe, subject to banking and gateway processing timelines.